Last Friday, Sam received a call from the childcare centre informing her that Mikaela is having fever. As Sam is working, I went to fetch Mikaela home to rest. Night time, we received an sms from the childcare centre that there is 2 confirmed HFMD(Hand, foot, mouth disease). *sian*. Brought her to a GP clinic to get some medication for her.
During the weekend, her fever subsides, but she start having rashes on her arms and legs. We decided to bring her to Dr Tan(pediatrician)at Thomson Medical on Monday(today). Called in, but Dr Tan was at overseas and only be back this Saturday. So we just brought her to other Children clinic.
I googled and found this Children’s clinic at Tampines area. Brought Mikaela to the clinic. Now…. The bad experience starts….. While doing the registration for Mikaela, the CA(clinic assistant) ask the reason for coming to see the doctor so we told her the symptoms. She straight away say, “oh! Please do not let your daughter touch anything in the clinic, and please wait outside the clinic!” I’m fine with this as I’m from the healthcare industry, I know HFMD is contagious. But what I was upset about was the tone of her voice. She was rude! Ok… That’s only the first part. We went into the consult room, doctor was another weird one. Can’t really recall what she said, but it wasn’t pleasant as well. Anyway, she confirmed that Mikaela is having HFMD, gave her 1 week MC.
When we came out of the consult room, we went to sit at the waiting area to wait for the medications. Guess what… The CA shouted again over the counter to us! She said “出去！你们出去！” I was like WTF???! There were quite a number of people in the clinic, so as I mentioned earlier, I understand her point, but can’t she say it in a nicer tone?????? Our girl is sick leh… Sam replied her, “outside? Why can’t we stay??” Then the CA, just impatiently came out of her counter and made a very loud “tsk”! She opened the door for us and once again say, “出去！”. I asked Sam to wait for me in the car while I stay in the clinic to wait for Mikaela’s medication. Really pissed with this kind of shitty service. Come on.. Our kid is sick, parents are worried, can’t you just say nicely??????? Was there a need to shout????????? If you don’t have love for the patients, you should just do other jobs. I always feel healthcare is a very special industry. Patients are sick, having a rude and impatient healthcare worker attending to them only makes them feel even more shitty.
End of my verbal diarrhea. Good bye!